A breakdown can happen on a residential street, in a parking lot, at work or while travelling across Hamilton. Universal Roadside Assistance is available 24 hours a day to help move disabled vehicles safely.
Local Towing for Hamilton Drivers
When a vehicle cannot be driven, the first priority is understanding where it is and what condition it is in. A vehicle with steering, wheel or collision damage may need a different approach than a car with a simple mechanical breakdown.
Call dispatch and describe the problem as accurately as possible. Mention whether the vehicle starts, rolls, steers, has flat tires, is in a low-clearance location or is positioned near moving traffic.
Common Reasons to Call a Tow Truck
Mechanical Breakdown
The vehicle will not run or cannot be driven safely to a repair facility.
Vehicle Will Not Start
Roadside assistance is not enough or the vehicle needs further diagnosis.
Collision Damage
The vehicle has been involved in an accident and requires careful removal.
Vehicle Relocation
The vehicle needs transport between a home, shop, dealership or storage location.
Coverage Across Hamilton
Service is available throughout Hamilton, including downtown, the lower city, Hamilton Mountain, the east end, west Hamilton and nearby communities such as Ancaster, Stoney Creek and Dundas. Universal Roadside Assistance also serves Burlington and surrounding areas.
Prepare for the Dispatch Call
- Share your exact location, direction of travel and nearest intersection or exit
- Provide the vehicle year, make, model and colour
- Explain what is wrong and whether the vehicle can roll or steer
- Tell dispatch if you are in traffic, a parking garage or another restricted area
- Confirm the preferred towing destination
In immediate danger or blocking live traffic? Follow emergency personnel instructions and call 911 when appropriate. Do not stand between vehicles or beside moving traffic.