Safety First
Every roadside situation is different. We consider traffic, access, vehicle condition and the safest practical way to complete the service.
Local towing company
About Universal Roadside Assistance
Professional towing and roadside assistance built around safety, clear communication and respect for the people who call us.
Hamilton towing since the early years
More Than a Decade of Helping Drivers
Universal Roadside Assistance has served Hamilton, Burlington and surrounding areas for more than a decade, providing towing and roadside assistance around the clock.
Roadside calls rarely happen at a convenient time. A driver may be dealing with a breakdown, a collision, a dead battery or a vehicle that simply cannot be moved safely. Our job is to make the next step clearer.
That starts with listening carefully during the dispatch call. We ask where the vehicle is, what condition it is in, what type of help is needed and where it should go. Those details help us prepare for the situation before the tow truck arrives.
Open 24 hoursCall (905) 297-1500
What guides our work
Professional Service From Dispatch to Drop-Off
The tow itself matters, but so does the way the customer is treated throughout the process.
Clear Communication
Customers need useful information, not confusion. We explain what details are needed and help clarify the next step.
Professional Presentation
Clean equipment, uniformed tow operators and properly maintained vehicles are part of the standard customers should expect.
Customer-first towing
We Understand Why People Call
Most customers are not having a good day when they need a tow truck. That is why patience and professionalism matter.
- Listen to the situation before recommending the next step
- Ask for accurate location and vehicle information
- Discuss the requested towing destination
- Handle the vehicle with care during loading and transport
- Provide service throughout Hamilton, Burlington and nearby communities
Two Hamilton locations
Local Access Across the City
Universal Roadside Assistance operates from two Hamilton addresses and serves drivers throughout the surrounding region.
Sherman Avenue North
350 Sherman Ave N, Hamilton, ON L8L 6N6
Get directionsWoodward Location
449 Woodward, Hamilton, ON L8H 3E5
Get directions