Vehicle recovery is different from a routine tow. The operator must understand the vehicle’s position, the surrounding terrain and where recovery equipment can be placed safely.
Situations That May Require Winching
- A vehicle has left the paved roadway
- Wheels are stuck in snow, mud, gravel or soft ground
- The vehicle is in a ditch or against an obstacle
- A collision has left the vehicle in an unstable position
- The vehicle cannot reach a towable position under its own power
Information to Give Dispatch
Describe the vehicle, the surface, the slope and the distance from a stable roadway or parking area. Photos can be helpful for non-urgent assessments, but never place yourself in danger to take them.
Mention nearby wires, guardrails, trees, water, steep drop-offs, traffic lanes or property restrictions. These details affect whether recovery can be attempted and what equipment may be needed.
Recovery Before Towing
Once the vehicle is moved to a stable position, it may be able to drive away or it may still require towing. The operator will assess visible damage and the vehicle’s ability to move safely.
Do not attach your own straps or stand in the recovery path. Recovery lines and moving vehicles can create serious hazards. Wait for the operator’s instructions.