A collision can be confusing and stressful. Universal Roadside Assistance focuses on safe vehicle removal, practical communication and careful transport in Hamilton, Burlington and surrounding areas.
Safety Comes Before the Tow
If anyone is injured, there is a fire, the collision is blocking live traffic or the situation is otherwise dangerous, call 911 and follow emergency personnel instructions. Do not stand between vehicles or in a live traffic lane.
Once the scene is safe, call towing dispatch with the precise location and a description of the vehicle’s condition. Collision damage may affect the wheels, steering, suspension or body panels, so details matter.
Accident Towing Information to Share
- Street, intersection, highway direction or nearest exit
- Vehicle make, model, colour and approximate size
- Visible wheel, steering, suspension or body damage
- Whether airbags deployed or fluids are leaking
- Whether police or emergency services are on scene
- The destination requested for the vehicle
Careful Loading and Vehicle Transport
A damaged vehicle may not load like a normal breakdown. The operator assesses access, vehicle position and damaged components before moving it. This helps reduce unnecessary movement and supports safer transport.
Where the Vehicle Can Go
Discuss the destination with dispatch. Depending on the situation, the vehicle may be taken to a body shop, repair facility, dealership, residence, storage location or another approved destination.
Keep important items with you. Before the vehicle leaves, take your identification, phone, medication, house keys and other personal essentials when it is safe and permitted to do so.