Privacy Policy
How Universal Roadside Assistance collects, uses and protects information submitted through this website.
Effective date: August 5, 2026
Information We Collect
When you use the contact form, we may collect the information you choose to provide, including your name, email address, phone number, vehicle details, pickup location, destination, requested service and message.
Our web server and security services may also process technical information such as IP address, browser type, device information, timestamps, referring page and security signals used to prevent spam or abuse.
How We Use Information
We use submitted information to respond to inquiries, discuss towing or roadside service, arrange requested assistance, maintain website security, investigate abuse and improve website operation.
Do not submit payment-card details, government identification numbers, insurance-policy documents or other highly sensitive information through the website form.
Cloudflare Turnstile
The contact form uses Cloudflare Turnstile to help distinguish legitimate visitors from automated abuse. Cloudflare may process technical and security information needed to provide that service. Turnstile verification is checked by our server before a form submission is accepted.
Maps and External Links
The contact page may display Google Maps and links to Google Maps, Facebook and Instagram. Those third-party services operate under their own privacy policies and may collect information when you load or use their services.
Email and Service Records
Contact-form messages are delivered by email to info@towinginhamilton.ca. Messages and related service information may be retained for customer service, operational, legal, accounting or security purposes for as long as reasonably necessary.
Disclosure of Information
We do not sell personal information. Information may be shared with service providers that support website hosting, email, security or towing operations, and when required to comply with applicable law, protect safety or address fraud and abuse.
Security
We use reasonable administrative and technical safeguards, including HTTPS, server-side form validation, spam protection and access controls. No internet or email transmission can be guaranteed to be completely secure.
Your Choices
You may contact us to ask about personal information submitted through the website or to request correction or deletion where appropriate and legally permitted.
Contact
Questions about this policy can be sent to info@towinginhamilton.ca or directed by phone to (905) 297-1500.
Policy Changes
This policy may be updated when website features, service providers or legal requirements change. The effective date at the top of the page identifies the current version.